those clients who demand optimum reliability and performance it is not
only important that hardware / software systems are designed and installed
to produce dependable performance, but also that there is total peace
of mind in the knowledge that the Servicecentre in-house support engineers
are on standby to effect rapid and all inclusive hardware and software
team operates on the basis of: -
Normal office hours - direct access to an engineer for software configuration
support (Apache, Sendmail, Oracle and MySQL etc) and immediate response
to notification of hardware/software problems
Out of hours - a team of in-house engineers is on emergency standby (24hr
/ 365) to address hardware and software availability problems within a
maximum of a half an hour from notification.
believes in the 'belt and braces' approach to backup support. The methods
adopted are listed below and are run in parallel: -
Daily backups are written to an dedicated backup server
· Daily backups are also written to DVD or tape and are stored
in a fire proof safe.
· Periodical backups are stored off-site.
· More frequent backups can optionally be made to suit client needs
· Hard disc snapshots can be taken allowing rapid recovery from
a total disaster
reliability and dependability are the key issues that Servicecentre seeks
to address in the above service. If clients require further specialist
support, we are happy to discuss custom support packages to address specific
Most security breaches occur as a result of failure to regularly install
security related updates and patches. Servicecentre will ensure that your
server is has the latest security related patched and updates installed
within two working days of their release. We will also advise you of threats
that do not have solutions at that point.
Our automated monitoring systems regularly check which ports and services
your server makes visible to the Internet. Should these change, for example,
through accidental re-configuration or by deliberate action, you will
be informed of the change and the associated risk. We will also regularly
audit the security settings on your server.
Detection: (Servicecentre managed systems)
Intrusion detection systems can be installed and managed to provide an
early warning of any breach of security
The above security management services are separately available for client
In the case
of Servicecentre taking the responsibility for a client lease/support
option, these services are included within the standard support agreement.
clients requiring additional security requirements can be accommodated
and are charged for on an individual requirement basis.