price exclude VAT at 20%
service and support:
Please call the number given in the footer or email firstname.lastname@example.org (preferred)
for customer service and support; standard call rate technical support
is available 9.00am - 5.30pm Monday to Friday. Out of hours support by
email. Basic technical support for domain names and server services is
provided free of charge provided the domain name or service has been paid
for. Support for complex tasks will be charged at the rate appropriate
to the person providing the support; you will be informed of the estimated
cost of the job and the hourly rate applicable before we commence a job. We aim to respond to all queries within one business day of receiving an email with either a solution or an estimated time to fix the problem.
By using our facilities
or services you agree to the following terms and conditions. These terms
and conditions may be varied with at least 30 days' notice by email. These terms and conditions form an inportant
part of the contract between you (the Client or Customer) and Servicecentre (UK) Limited.
These terms and conditions
are governed by English Law and customers agree to the exclusive jurisdiction
of the courts of England and Wales.
For the purpose of these terms and conditions, the terms "server-based
facilities", "our facilities" or "server-based services"
are defined any Internet services provided directly or indirectly, using
facilities operated or provided by Servicecentre (UK) Limited including
but not limited to: DNS, FTP, web page/site hosting, email forwarding
using SMTP or POP, databases and WHOIS service. For the purpose of these
terms and conditions, the terms "service" and "services"
refer to any service or function performed directly or indirectly, using
facilities operated or provided by Servicecentre (UK) Limited including
but not limited to: domain name registration, renewal, transfer or modification,
creation of computer programs and scripts, hosting of web sites, email
handing, systems administration and consultancy. If you do not agree to
these terms and conditions then you should not use our facilities; use
without agreement to our terms and conditions is not authorised and may
be a criminal offence under the Computer Misuse Act 1990 and appropriate
action will be taken against anyone making unauthorised use.
You will be invoiced for services purchased and should pay by cheque or
bank transfer within 7 days of the invoice date. Domain names not
paid for after that time may be suspended, unrenewed or automatically deleted. Title to all good and sevices remain with Servicecentre (UK) Limited untilpaid for in full.
facilities may be suspended without notice if payment is not received
within 7 days of the invoice date; charges will continue to be levied
during any suspension.
A reactivation administration fee of £100 per domain name, service or server-based
service may be charged to undo the suspension. Payments received will be allocated
against the oldest outstanding invoices first. In the event of us issuing
an incorrect invoice for an incorrect amount or with incorrect details,
we reserve the right to issue a corrected one based on the correct or
agreed tariff; the account will not be settled until the correct amount
is paid in full - any payments made against the incorrect invoice will
be credited against the correct invoice.
Applications for .com, Net and .org domains may not be cancelled after
we have processed the registration applications. Registrations should
be made in the end user's name since changing ownership of names is a
lengthy and complicated process, and in the case of .com's, .net's and
.org's involves a charge of between €50 and US$70 imposed by the
registry; Nominet UK charge £10 +VAT to transfer a domain name, payable directly to Nominet UK. Domain name registrants permit
Servicecentre (UK) Limited to make any changes to the domain name records,
including transfer of registrar, contacts and nameservers.
We define maintenance of a domain names as making changes to the delegated
name servers, contacts and provision of DNS and web forwarding. Requests
for these services or changes should be made by email to email@example.com;
we may require additional authority from the registrant or customer in
the form of a signed, written instruction for security purposes. DNS and
web forwarding services are provided free of charge for domain names that
have been registered or renewed through us and those registrations or
renewals have been paid for. We will make up to three changes to the delegated
name servers, contacts and DNS or web forwarding services in any registration
or renewal period free of charge; additional ones may be subject to charges
at technician support rates. Requests for changes to or supply of domain
names or services will normally be made within two business days but may
take up to five or more if additional information, authorisation or advance
payment is required.
must acknowledge that domain name registrations may depend on various
registration authorities and by using our services agree to abide by their
terms and conditions, including the Uniform
Domain-Name Dispute-Resolution Policy of ICANN
or any relevant authorities including Nominet
UK for domain names ending in .uk, Network Solutions Inc,
CSL GmbH, and agree indemnify
us against any legal action, trademark infringement or otherwise, resulting
from domain name registration or use of our server-based facilities. Reseller
customers must register domain names in their customers' names and must inform their customers/end-users/registrants of the terms and
conditions of the registration authorities and dispute resolution policies given above.
minimum period of each server based service (web site hosting, email handing
etc) is twelve months from the date when the service is first provided.
In the event of cancellation or termination by the Client part way through
the minimum period, the Client remains obliged to pay for the Services
for the entire minimum period. Thereafter, if the Client or Servicecentre (UK)
Limited wishes to cancel or terminate, at least thirty days' written notice
must be given. To prevent interruption to your service, all server based
services will renewed automatically upon the anniversary of the date they
were first provided and will remain in place until cancelled or terminated
as described above. Server-based services will be charged for in periods
of one year at the prevailing rate. When a free trial of a service has been provided,
charges will commence automatically at the end of the free trial period (normally 30 days)
unless the customer instructs us in writing to discontinue the service at the end of the
free trial. Services will remain chargeable until notice of cancellation is given as
Charges for registration or renewal of domain names apply in full and
cannot be cancelled once the names are registered or the renewal terms
applied to the domain names. Renewals of domain names will be charged
for a the same rate as new registrations (except domain renewed through
Capital Networks PTY trading as TotalNIC and or PACNAMES where a charge
of the registry cost plus £10 applies).
Customers will be sent expiry notices 30 days prior to expiry inviting you to renew
the domain name. If a domain name is not renewed
The client acknowledges that the allocation of risk in these terms and
conditions reflects the price paid for the services or server-based services
and that it is not within the control of Servicecentre (UK) Limited how
or for what purposes they are used. If any exclusion or limit of liability
in these terms and conditions is held to be invalid and Servicecentre (UK)
Limited becomes liable for loss or damage that may lawfully be limited
then such liability shall be limited to the amount paid by the client
for the services or server-based services.
Limited is not responsible for any delay, malfunction, non performance
and/or other degradation of performance of any of the services or server-based
services caused by or resulting from any alteration, modification and/or
amendments due to changes and specifications requested or implemented
by the Client whether or not beyond those already supplied.
Neither Servicecentre (UK) Limited nor anyone else who has been involved
in the creation, production or supply of the services or server-based
services shall be liable to the client or any other person for any loss
in contract, tort (including negligence or breach of statutory duty) or
otherwise howsoever and whatever the cause thereof by reason of or in
connection with these terms and conditions or the services or server-based
services for any: (i) economic loss of any kind whatsoever, or (ii) loss
of profit, data, business contracts, revenues or anticipated savings,
or (iii) damage to the client's reputation or goodwill, or (iv) loss resulting
from any claim made by any third party, or (v) special, indirect or consequential
loss or damage of any nature whatsoever, and the client shall indemnify
Servicecentre (UK) Limited from and against any claim which may be made
against Servicecentre (UK) Limited in respect thereof. Some jurisdictions
do not allow the exclusion or limitation of implied warranties or of liability
for consequential or incidental damages and therefore the above may not
apply to the client.
We may transfer our rights and obligations under these terms and conditions to
another organisation without notice, but we will ensure that your rights are not
affected by the transfer; by continuing to use the services, you agree to the
transfer to the new organisation.
Nothing in these terms and conditions shall exclude or limit the liability
of Servicecentre (UK) Limited for death or personal injury resulting
from its negligence or fraudulent misrepresentation nor affect the statutory
rights of consumers.
reserve the right to refuse to register, delete or de-tag any domain name
or suspend without notice any server-based service.
We reserve the right to refuse to transfer to another registrar (retag),
redelegate or transfer control of domain names until all outstanding invoices
have been paid in full. Payments will be allocated to outstanding invoices
in date order, oldest first.
We reserve the right to move a customer's server-based facilities to more
appropriate system if usage of resources adversely affects our ability
to provide services to other customers. Unless otherwise stated, all hosting
packages include 1GB per month of transfer; excess bandwidth usage will
be a charged at £10 per GB (or part thereof) transferred, billed in arrears;
statistics are available at www.websitename.com/stats using the site's
FTP login and password.
We will not restrict the amount of web space your site uses however, web
space usage in excess of the allocated amount for the package you have
purchased will be charged for pro rata to the package price.
Server facilities are provided for hosting web sites only and you must
not run programs other than perl CGI programs and PHP scripts.
Use of FTP facilities other than for maintaining your site is not permitted.
We will make best endeavours to ensure that our servers are backed up
on a regular basis however, we do not make any guarantees or warranties
regarding the reliability or effectiveness of this service. All customers
must ensure that they have full backups or archives of all material loaded
onto our servers since we accept no liability for any losses, including
consequential losses resulting from loss of data or other material from
You must take reasonable care to keep secret any passwords issued. You
are responsible for any actions or costs incurred through the use or misuse
of any password including any use or misuse of a password made by any
third party that you have authorised to use it or disclosed it to.
Due to the nature of the Internet, many factors affecting the reliability
of or service are beyond our control. We will make best endeavours to
offer a reliable service which is available better that 99% of the time
(in the year to May 2010, this figure was 99.6%). We do not accept any
liability for any losses, including consequential losses, resulting from
the unavailability or failure of our services or facilities.
You must not use the server-based facilities for developing or distributing
software, hosting pornographic or "adult" material, or use it for any
illegal purpose. You must not use any server-based facility provided by
us or domain held on our Nominet tag or nameservers for sending, or associating
with (e.g. advertising a site hosted with us using UCE/ spam, even if
the UCE/ spam did not originate from our systems) unsolicited commercial
email (UCE) or spam.
Breaching any of the above terms and conditions will result in your facilities,
services and account being suspended or terminated without notice, refund or compensation.
We reserve the right to claim compensation from you for any bandwidth
used, or administration time or systems work involved with dealing with
any such breaches, including any legal fees incurred.
We reserve the right to suspend or terminate a customer's facilities without
notice or refund if that customer's actions or use of our server-based
facilities affects or endangers our ability to provide services to our
A reactivation administration fee of £100 per service or server-based
service may be charged to undo the suspension.
Limited retains a lien, and technical and administrative control overall
domain names under our control until all fees relating to that client's
account have been paid in full. In the event of a client being declared insolvent,
bankrupt, enter administration, liquidation or dissolution, or enter into
any agreement with its creditors, all title, rights and ownership of any
any property controlled by the client will transfer
to Servicecentre (UK) Limited until all outstanding debts to Servicecentre (UK)
Limited have been paid in full.
Servicecentre (UK) Limited reserves the right to exercise a lien over
any of the client's equipment, goods or property held in its Servicecentre (UK)
Limited's possession in respect of any unpaid fees or charges and may
refuse to return any equipment, goods or property (including domain names)
to the client until outstanding fees or charges have been paid.
You agree not to transfer domains names into or away from Servicecentre (UK)
Limited's administrative control, or otherwise change the administrative,
technical or billing contacts or re-tag without our prior knowledge and
consent unless all outstanding registration and renewal fees have been paid in full.
We may exercise our statutory right to claim interest
and compensation for debt recovery costs under the late payment legislation
if we are not paid according to agreed credit terms.
In the case of seriously overdue accounts, we reserve the right to seek
payment of the registration costs, at our current retail
rate, from the registrant or end user.
You must ensure that we are informed of any changes of address or contact
details including those of end users and domain name registrants.
In the event of any of these terms being declared invalid or unenforceable,
all others will remain in force. Servicecentre (UK) Limited will update these
terms from time to time without notice or without informing you of the
changes; you must check and agree to these terms regularly as continuing
use of our services and facilities is subject to them.
You acknowledge that domain names are not owned, but are leased to the
registrant under the terms and condition of the regsitries given above
for the period of the registration specified at the time of
registration and is subject to the payment, where applicable, of any registration
and registry fees. You will be reminded by Servicecentre (UK) Limited
or by the registry or the registrar of the expiry date of your domain
name(s). Upon notification, if you wish to retain the domain name, you
should renew the domain name, after which the expiry date of the domain
will be deferred by the renewal period once any fees due have been paid.
After the expiry date, the domain name(s) may be temporarily suspended
by Servicecentre (UK) Limited, the registrar, or by the registry, prior
to deletion; after deletion, the domain(s) may become available for registration
by a third party.
If you have any complaint about the service, please address your complaint
in writing to the director at the registered address given below. Complaints
will normally be dealt with within 14 days of receipt.
Limited is registered in England and Wales No. 8995893. Registered Office:
Wyewoods, Mordiford, Hereford, HR1 4LP.